Gurkirat S Epf

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Verified Reviewer
| map-marker Brampton, Ontario

Parcel items broken and some are lost

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DHL Canada - Parcel items broken and some are lost
parcel's plastic box was cracked very badly. and some of the items were pulled out from the cracked side.
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Loss:
$200
Cons:
  • Unreliable
  • Cannot deliver according to their commitments and fees charged

Preferred solution: Full refund

User's recommendation: really *** up system

Janice C Hek

I can not yet recieve my items

DHL Canada - I can not yet recieve my items
This items I can not yet recieve I buy this items September 4 until know I can not yet recieve the another items I recieve know already
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Loss:
$113

Preferred solution: Full refund

Anonymous
map-marker Toronto, Ontario

Good service

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My tracking no is 230084**** I didnt get the packages yet can you please tell me when I will get my parcel because it is already too late
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Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Regina, Saskatchewan

Thank you!

DHL Canada - Thank you!
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Hi my name is Estrelita Hernane, my Waybill is 225984****. Just want you to know that my Package it was returned to me yesterday at 12nn August 10, 2022 Wednesday by the DHL Delivery Man. I want to thank you for all the help. And thank you Shayne DHL Chat Assistant. God Bless.
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Manny D Lcv

They updated their number

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Service is awful as usual. Had to jump through a ton of hoops to get their contact number, which is now 1-85*-***-****. As expected, got to me when they no longer were available for a call. Canada still only has this option available for shipping from international location so if I can I resort to having it shipped to the states and warehouse transferred over.
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Cons:
  • Inaccurate delivery dates
  • High fees
  • Often loses packages

Preferred solution: Information on why I am unable to pre-pay my fees.

User's recommendation: If international, ship to a Shippsy box and then forwarded to a close location.

Anonymous
map-marker Ottawa, Ontario

Tracking golf clubs

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ApparentlyDHL picked up my 2 golf bags at Westin Rancho Mirage golf & spa resort..Extremel confusion as Resort states the 2 bags were picked up but no tracking number. Im at home in Ottawa, Canada & no golf bags(2) and no one knows where they are & no one is taking responsibility, Ovet $7000 worth of clubs & bags & Im extremely upset . Patiently awaiting a response. The bags(2) were picked up Tuesday or Wednesday November 15 or16. As I said extreme confusion & I am in limbo. I used Ship Sticks. Ed Rose M.D. Ed Rose M. D.
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User's recommendation: Forgot it

Katya U

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Verified Reviewer
| map-marker Asenovgrad, Plovdiv

AME221102****89

Hello , We have shipment via AWB 769319**** and Lift confirmation AME221102****89 Shipment is on hold in QUEBEC SERVICE AREA, QC - CANADA. Our clients sent us Export Declaration, which should be sent to DHL by us , since we created the order of the parcel from our side. This is my e-mail - k.usheva@***.com Our supplier's e-mail is - melanie.alavoie@***.ca Pls send to both e-mails clear instruction to which e-mail to send this Export Declaration, in order to free the parcel at your end. Thank you very much for your help. Katya Usheva +359896****40
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Anonymous
map-marker Halifax, Nova Scotia

Send my passport copy for clearance twice in the two given emails by two different customer care guys but still my parcel went back to sender . It's ridiculous , now resending again.

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I am receiving call to submit my photo id but i dont know where do i have to send my photo id please let me know. My parcel is coming from india . U have to clearly mention that where do we have to send email during custom clearance. Different people I talk give different email to send.
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Anonymous
map-marker Markham, Ontario

Says package delivered but didn't receive

213******** can't track it .was told it was wrong address and I can't update my address.pliz have someone call me 416939****.am frustrated with DHL even last time I was made to drive from Scarborough to Hamilton just to pick my package..I am so disappointed in DHL ,I can't recommend your services any morenone
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Donna f F
map-marker Madrid, Madrid

About my package

Am still waiting on my package it was to be delivered at 26Gerrard st east but I just Move to 517-176 the Esplanades when can I get the package delivery please thank
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Cons:
  • I miss and put in the wrong issue is in canada

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Toronto, Ontario

Zero stars reliability

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"attempted to deliver 2x in 4 days" zero attempted was made. package is pointless now since the date I needed items for has passed. Thanks dhl... ***
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Nasir A Xkf

You guys are so unprofessional and ignorant that you don’t know what’s going on. What’s you contact phone number in Canada?

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Undelivered package for the the reasons un known to me. On top I am unable to find any phone number where I can talk to customer service. Please provide your phone number
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Preferred solution: Phone number to talk

Paige D Slp

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Verified Reviewer
| map-marker Point Edward, Ontario

Package

I need my package today please do another delivery this is my birthday outfit I need this today, I have been waiting and you guys were supposed to message me when it was out for delivery and everything but never did. I am very angry as I was not aware that it was coming. I have tried to call customer service and no people to talk to, this makes me more upset. Please get back to me as soon as possible!!
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Preferred solution: Deliver product or service ordered

Vincenzo W Rpz

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Verified Reviewer

Payment

Can't make a payment for my order or can't find a way to pay taxes on free shipping or so called I've lost a order just recently due to DHL AND WOUULD LIKE TO SAY FFS MAN up ffsrun quickly to UPS
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Loss:
$700

Preferred solution: Deliver product or service ordered

User's recommendation: Run quickly to UPS

Walid J Tja

Long story

The worst company to deal with it no more business with DHL no phone to contact no professional answer no idea what you're talking about no shortcuts I never use this company if it is the last option I will walk and not use this stopped company I still didn't receive my extra charge back for the last 2 weeks I try everything
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Loss:
$411

Preferred solution: Full refund

User's recommendation: Do not deal with this company

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