DHL Canada received package from overseas.After 14 days I had to call them to find out what the hold up in customs was.I submitted all necessary forms for them to act on my behalf as broker. It took a week for them to find them in their system.
Would not return phone calls or emails. New
emails indicated they were clueless about who was handling it or what was going on. Very disorganized, uninterested personel.I had to phone repeatedly to find out if it had cleared customs. Tracking site a joke.
Do not ever use this shipper for anything except mother in laws, sworn enemies,and unionized workers as they will be in limbo forever. I rate their service a triple minus 100.