DHL Canada
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DHL Canada Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
DHL Canada has 1.2 star rating based on 181 customer reviews. Consumers are mostly dissatisfied.
11% of users would likely recommend DHL Canada to a friend or colleague.
- Rating Distribution
Pros: Fast service, Worthless, Hard to have one.
Cons: Terrible customer service and terrible tracking, Complaints process, Confusing customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
DHL Canada has 1.2 star rating based on 181 customer reviews. Consumers are mostly dissatisfied.
11% of users would likely recommend DHL Canada to a friend or colleague.
- Rating Distribution
Pros: Fast service, Worthless, Hard to have one.
Cons: Terrible customer service and terrible tracking, Complaints process, Confusing customer service.Recent recommendations regarding this business are as follows: "Use the Pony Express- faster and less frustrating", "I still haven't recieved it", "106802****- Try and avoid if at all possible because you WILL BE DISAPPOINTED!", "Don’t use front door delivery", "Please check several times because with DHL personal like that you will be in big trouble.".
Most users ask DHL Canada for the delivery of goods as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Top DHL Canada Reviews
"Good service"
My tracking no is 230084**** I didnt get the packages yet can you please tell me when I will get my parcel because it is already too late
"Useless Customer Support"
They redirect all calls to random departments in the hopes you give up and consider your *** lost...
Charlottetown, Prince Edward Island
Useless Customer Support
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mississauga, Ontario
Parcel delayed, wrong info on DHL website
Dear Sir/Madam,
I have one parcel delivering from China to Canada. Tracking number: 132074****.
It's shipped on Mar 11, 2024. The DHL guy told us that it will be delivered within 5 days, but it's still on the way until now, nearly 2 weeks!
What's more, my friend asked DHL in China, and was told that because the receiver(it's me!) refused to pay the payment of clearance, so please pay the payment ASAP! I never, never got any phonecall or email about the clearance payment! No one told me that!
I paid the payment immediately once my friend told that.
You DHL provided terrible service. Please, please let my parcel arrive ASAP.
Dear Sir/Madam,
After sending the former email, I received one email told me that one of the email address on your website, info@***.de can't be delivered.
I got the email address from your website as shown below. Please tell your IT that do some work, maintain your website, deleting the wrong address from your website, or from your database.
- Wrong email address on website
- Delivering delayed
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Toronto, Ontario
Wrong shipment
- On time
- Wrong shipment
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Weston, Ontario
Wrong shipment
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I’m still waiting for my package and it’s been WEEKS!!!! I need someone on this asap pls
Preferred solution: My package pls
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
Worst customer service ever
- Worst customer service i have seen of any type
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Wrong address delivered
- Dont do the job correctly
- Dont do the job correctly
Preferred solution: Full refund
User's recommendation: Please check several times because with DHL personal like that you will be in big trouble.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint Catharines, Ontario
Parcel delay, not delivered until now
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: DHL Canada! Are you even still there?
Company fixed the issue and I have been provided with apology. After 48 days of a 6 kg package being underway (4 days underway in Germany - 44 days underway in Canada) the package was delivered at the price of $117.00 CAD (not including taxes).
- I am trying to think of one
- No feedback of any kind
Preferred solution: Deliver product or service ordered
User's recommendation: Consider other services if you want the package to arrive within 90 days.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
''Possible delay''
Everyday for the last week, my package is sent for delivery and at the end of the day, the status changes to Possible Delay. The package went from across the world to my home town in less than a week as it was handled by a different carrier.
Now, in the hands of DHL, it just sits there as DHL hires 3rd party contractors as drivers and they never have time to finish their run. So the package goes back to the delivery center. Every. Single.
Day. Nothing can be done, there is no way to actually talk to someone. The only reason why someone (the sender) would use them is cost.
That comes with a complete disregard for the end customer i.e. the receiver of the package.
Preferred solution: Deliver product or service ordered
User's recommendation: Do not buy anything from a company that uses them as their shipper or force them to use a different shipper.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
You cannot contact this company they make it impossible to figure out what happened
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Montreal, Quebec
Missing package
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Garbage Contact
User's recommendation: Never use this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sherwood Park, Alberta
My package said it was delivered
User's recommendation: I still haven't recieved it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Constant Harassment
Hello,
I inquired about DHL services some time ago and through my consultation, it was discovered that my small company could not use the services at that time. Since then, I have been repeatedly contacted by phone, asking for further consultation and discussion.
I have left messages for the agents who have contacted me stating that I am not interested in DHL at this time, but the phone calls will not stop. I even tried blocked the number and all that has done is them attempting to contact me via a different extension. This has to stop.
PLEASE! I will take further steps necessary if this doesn't end.
Preferred solution: Delete me from their files and never call me again for my company
User's recommendation: The fact that you cannot get a quote until you have signed up on their website is something I should have paid attention to. They won't stop calling now.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
My package might’ve been destroyed and I need jt
- Take long for everything even to call their customer line
Preferred solution: Full refund
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