61 views
New Reviewer
1 comment
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.0
Updated by user Dec 17, 2018

Update: After a couple of more phone calls, the package that I was emailed by DHL, that would be delivered on Nov, 28 was delivered on Dec. 15.

I contacted Amazon and they refunded an amount equal to the expedited shipping cost that I paid as a courtesy due to the horrific experience and the amount of time spent on the phone to DHL (X 9 calls and numerous delivery dates promised). Will continue to order on Amazon with the exception of any item that will be delivered by DHL.

Original review posted by user Dec 07, 2018

Ive been waiting 10 days since I was sent an email to expect my package. I've called numerous times, provided my phone number several days ago for a callback the next day that didn't happen, and per request, updated my address online.

They offer the option of horrible robotic service, a customer care rep that can't do anything to resolve the issue or I'm still on hold after 26 minutes to speak to their "certified international specialist". it's 30 minutes and I'm still on hold. This is the speed of yellow! Let's see how long it will take today!

It was 31 min and 26 seconds before a person answered. I ordered two items. One was delivered on a few days ago and the second one I am told couldn't be delivered due to the address needing to be updated. IT WAS THE SAME ORDER!!!

I was also told that my updating the address on line "didn't take". No explanation why the rep I emailed back didn't update the address. I am now told my expedited package due Nov 28 will be here Dec 10. I worked in a call centre for 4 years and even I can't believe the poor quality of customer service.

I asked if I was expected to pay the expedited shipping cost and was told I could deal with Amazon over it. Really!!!

Reason of review: Poor customer service.

DHL Canada Cons: Horrible company to deal with.

Location: Sydney, Nova Scotia

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

DHL canada -Worst customer service and Worst shipping service ever

DHL Canada Reviews

  1. 159 reviews
  2. 17 reviews
  3. 3 reviews
  4. 1 review
  5. 1 review
DHL Canada reviews